autodialer|ICTBroadcast https://www.ictbroadcast.com Unified Auto Dialer and Predictive Dialer Software Wed, 10 Jun 2026 06:50:53 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://www.ictbroadcast.com/wp-content/uploads/2021/07/cropped-download-1-32x32.png autodialer|ICTBroadcast https://www.ictbroadcast.com 32 32 ICTBroadcast, the best telephone survey software https://www.ictbroadcast.com/ictbroadcast-the-best-voice-based-survey-software/ Tue, 28 Mar 2023 08:53:32 +0000 https://www.ictbroadcast.com/?p=236576 <p>The post ICTBroadcast, the best telephone survey software first appeared on ICTBroadcast.</p>

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In today’s quick paced commerce world, companies and organizations ought to conduct surveys to get it their customer’s conclusions, inclinations, and fulfillment levels. Traditional survey strategies such as mail or e-mail surveys may not continuously be compelling as they have a moo reaction rate. Voice based software like ICTBroadcast, on the other hand, can be a diversion changer for trade looking to accumulate data from their clients rapidly and viably.. With the rise of call center survey software, businessess can gather valuable feedback from their customers in a timely and cost effective manner. One of the leading voice survey software providers in the market today is ICTBroadcast.

ICTBroadcast is an innovative communication platform that is designed to help business and organizations conduct effective voice survey. ICTBroadcast is s powerful voice based survey software that enables companies and organizations to create the automated voice based phone surveys, IVR surveys, telephone surveys, and call center surveys to gather feedback from their customers and stakeholders.

For more detail https://www.ictbroadcast.com/voice-feedback-survey-campaign-autodialer-voice-broadcasting-surveys-recording-store/

survey campaign

One of the key features of ICTBroadcast is its IVR survey software. IVR stand for interactive voice response, which means the that customer can respond to the survey questions using their touch-tone phone keypad. ICTBroadcast IVR based survey software enables business to reach a larger audience and gather more responses in a shorter amount of time. IVR surveys are an automated way of collecting feedback from customers. ICTBroadcast’s IVR survey software can handle thousand of calls simultaneously, making it ideal for business with a larger customer base.

For more detail visit https://www.ictbroadcast.com/ivrdesigner-survey-campaign-maximize-business-resources-with-ictbroadcast/

IVR survey software

ICTBroadcast also offer an automated phone survey feature, which allows businesses to setup surveys that are automatically dialed to customers. ICTBroadcast phone survey feature is very useful for businesses that want to collect feedback from a large number of customers quickly. With ICTBroadcast’s phone survey features, businesses can conduct surveys over the phone and gather valuable insights into their customer’s opinions and preferences. Phone surveys also provide an opportunity for businesses to address any concerns that customers may have, which can improve their customer satisfaction levels.

For more detail Visit https://www.ictbroadcast.com/automated-phone-call-surveys-and-polls-voice-calling-survey-dialling-survey-dialer-survey/

automated phone survey

Another feature of ICTBroadcast is its call center survey software. This feature ensbales businesses to setup surveys that are conducted by call center agents. This is useful for the businesses that want to gather more in depth from their customers and provide a personalized experience. The call center survey software feature of ICTBroadcast allows business to setup surveys with customized scripts and questions, and to route also to the appropriate agent based on their expertise. ICTBroadcast is an excellent choice for businesses looking for advanced call center survey software solution.

For more detail visit https://www.ictbroadcast.com/improved-survey-reporting/

call center survey software

ICTBroadcast is a comprehensive voice based survey software that offers autodilaer ad phone surveys capabilities. As an autodialer, ICTBroadcast automates the process of dialing phone numbers and delivering pre-recorded survey questions to customers. This features save businesses time and effort as they can reach a large number of customer’s opinions and preference.

Conclusion:

ICTBroadcast is an all-in-one voice based survey software that offers businesses a simple and effective way of collecting customer feedback. Its IVR survey software, autodialer, and phone survey features make it an ideal choice for businesses looking to gather insights into their customer’s opinions and preferences. With ICTBroadcast, businesses can conduct studies rapidly and successfully, permitting them to form educated choices that can move forward their bottom line. Generally, ICTBroadcast is the finest voice survey software accessible within the showcase nowadays. Its highlights are planned to assist businesses conduct effective surveys and gather important bits of knowledge that can be utilized to make strides their items, administrations, and by and large client encounter. In case you’re searching for a solid and proficient voice survey software, ICTBroadcast is the culminate choice.

 

Written by : DANISH HAFEEZ

For more detail Visit (https://www.ictbroadcast.com/)

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]]> TCPA Auto Dialer Laws and Regulations: The Complete Compliance Guide https://www.ictbroadcast.com/autodialer-laws-and-regulations-tcpa-compliant-auto-dialer/ https://www.ictbroadcast.com/autodialer-laws-and-regulations-tcpa-compliant-auto-dialer/#comments Fri, 27 May 2022 07:16:31 +0000 https://ictbroadcast.com/?p=206083 <p>The post TCPA Auto Dialer Laws and Regulations: The Complete Compliance Guide first appeared on ICTBroadcast.</p>

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Autodialer Software – An Overview

An autodialer software is a software-based system designed to automatically dial telephone numbers without human intervention. These tools are widely used in call centers, sales departments, emergency services, healthcare, and hospitality sectors to reach large audiences efficiently. Autodialers reduce manual effort and increase productivity by connecting live calls or delivering pre-recorded messages.

Modern auto dialers often integrate with VoIP and PBX systems using SIP trunks, making them powerful tools in both on-premise and cloud telephony environments. Based on real-time analytics, autodialers can also predict agent availability and minimize idle time, improving overall call center efficiency.

Types of Autodialers

Preview Dialer

Allows agents to review customer information before the system dials the number. Ideal for high-value or sensitive interactions that require preparation.

Progressive Dialer

Dials a number only when an agent is ready and available. This ensures a smooth call experience and avoids abandoned calls.

Predictive Dialer

Predictive dialer Uses algorithms to predict agent availability and automatically dials multiple numbers, connecting the call only when a live person answers. It enhances agent productivity but requires compliance with strict regulations due to the risk of dropped or abandoned calls.

Smart Predictive Dialer

Combines automation with intelligence. It plays a recorded message and only connects the call to a live agent when the recipient interacts (e.g., by pressing a key).

Voice Broadcasting

Delivers pre-recorded voice messages to a large audience. It can detect live answers and answering machines, offering scheduling, retries, and interactive options like press-to-connect.

broadcasting campaigns

Autodialer Laws & Regulations

Operating autodialers without understanding regulatory requirements can result in legal penalties. The most notable federal regulations governing autodialers include:

  • Telephone Consumer Protection Act (TCPA) : Regulates automated calls, pre-recorded messages, Timezone based restrictionand SMS.
  • Telemarketing Sales Rule (TSR)
  • Federal Trade Commission (FTC) Guidelines

Understanding the Telephone Consumer Protection Act (TCPA)

The TCPA, enacted in 1991 and enforced by the Federal Communications Commission (FCC), was established to protect consumers from unwanted telemarketing calls. It restricts the use of automated dialing systems, prerecorded messages, SMS, and fax transmissions for promotional purposes.

The TCPA was designed to ensure that legislation kept pace with contemporary technology, incorporating regulations for the use of telephones, autodialers, voice messages, SMS messages, and fax machines in the realm of telemarketing. In essence, the TCPA aims to safeguard consumers from exploitative telemarketing tactics, curbing the prevalence of “robocalls,” protecting individual privacy, and mandating customer consent for certain outreach initiatives. The enforcement of the TCPA is the responsibility of the FCC and the FTC (Federal Trade Commission). The FCC is tasked with overseeing compliance, issuing rulings, and interpreting the law, whereas the FTC enforces the National Do Not Call Registry (DNC) and takes action against those who violate the regulations.

Does the TCPA Limit the Use of Automatic Dialing Systems?

Indeed, the TCPA imposes limitations on the use of auto-dialers. Nevertheless, it is essential to understand that it does not completely prohibit their use. It is significant to recognize that the regulations governing calls, which ascertain the legality of an autodialer call, are contingent upon the identity of the recipient and the manner in which consent is acquired.

  • Calls to Cell Phones: Businesses must have prior express consent to use auto-dialers in their non-marketing calls and prior express written consent (can be digital) for marketing calls.
  • Calls to Landlines: Auto-dialers can be used freely for non-marketing calls, but prior express written consent is required for telemarketing outreach.
  • DNC Registry: Auto-dialers cannot be used to contact numbers registered in the National Do Not Call Registry unless a prior business relationship exists.

Although not necessarily relevant, it’s also worth mentioning that any calls using pre-recorded messages and artificial voices have to have prior express written consent, regardless of whether the call is made using an auto-dialer or not. 

What Are the TCPA Autodialer Rules?

Now that we’ve illustrated how different types of calls and targets affect outbound calling regulations, let’s look at the individual TCPA autodialer rules you should be aware of.

  • Consent Requirement: Written consent is required for telemarketing calls made to cell phones and landlines.
  • Cell-Phone Requirements: No auto-dialed calls, pre-recorded voice messages, or texts can be sent to cell phones without prior consent.
  • Landline Rules: Only non-marketing calls can be made to landlines freely. Marketing messages must have prior consent issued.
  • National Do Not Call List:  Auto-dialers cannot contact numbers on the DNC Registry unless an existing business relationship exists.
  • Time Restrictions: Marketing calls can only be made between 8 AM and 9 PM of the recipient’s local time, according to TCPA calling hours.
  • Opt-Out Compliance: Businesses must provide their end-customers with a clear opt-out method and cease all contact following an express request.
  • Penalties: Fines range from $500 to $1,500 per violation for non-compliance.

Key TCPA Compliance Requirements

  • Obtain prior express written consent for autodialed or prerecorded telemarketing messages.
  • Calls are only permitted between 8:00 am and 9:00 pm in the recipient’s local time zone.
  • Respect the National Do Not Call (DNC) Registry.
  • Include clear caller identification, including the name, phone number, and purpose of the call.
  • Provide an opt-out mechanism for prerecorded messages.

Prohibited Calls Under TCPA

  • Calls to emergency lines such as 911, hospitals, doctors, fire departments, and police.
  • Abandoned calls: More than 3% of answered calls must not be disconnected without a live representative.
  • Silent delays: If the system does not connect the recipient to an agent within 2 seconds, the call is considered abandoned.
  • Calls to numbers on the DNC list without an exemption or prior consent.

Fraud Prevention and Truthful Disclosures

Per FTC guidelines, any misleading or deceptive business practices are strictly prohibited. Companies must:

  • Clearly disclose the total cost, terms, restrictions, and refund policies before the sale.
  • Accurately represent products and services.
  • Avoid misleading claims or hiding key information.

Non-compliance may lead to fines up to $43,280 per violation.

Information Disclosure Requirements

The Telemarketing Sales Rule (TSR) mandates that callers must:

  • Provide their name, company name, and purpose of the call at the beginning.
  • Clearly describe the product or service being offered.
  • Abide by all identity and transparency requirements.

Do Not Call Compliance

Organizations must:

  • Maintain internal DNC lists and honor consumer requests.
  • Train staff on DNC rules and document the training.
  • Scrub call lists at least every 31 days to ensure DNC compliance.
  • Refrain from contacting individuals who have opted out or registered on the DNC list.

Some tools, such as Call Logic, offer real-time DNC scrubbing to automate compliance.

Pre-Recorded Messages and Consent

Sending pre-recorded or voice broadcast messages requires:

  • Prior written consent from the recipient.
  • A clear opt-out option during the message.
  • Inclusion of contact information.

Exemptions:

  • Appointment reminders
  • Delivery notifications
  • Calls related to a prior business transaction
  • Messages from non-profit and charitable organizations

TSR Exemptions and Industry-Specific Rules

Certain industries may be exempt from the TSR, such as:

  • Investment firms regulated by the SEC or CFTC
  • Insurance companies, if governed by state regulations
  • Political organizations and surveys

However, even exempt entities must still follow ethical calling practices and provide opt-out options.

ICTBroadcast – A TCPA-Compliant Autodialer Solution

ICTBroadcast is designed with built-in TCPA compliance features:

  • Timezone-based call restrictions: Prevents calls before 8:00 am and after 9:00 pm.
  • DNC list management: Automatically scrubs numbers to ensure legal compliance.
  • Consent-based calling: Supports opt-in and opt-out mechanisms.
  • Caller ID configuration and recorded call announcements for transparency.

ICTBroadcast enables businesses to run effective, large-scale outbound campaigns while maintaining strict adherence to regulations.

TCPA Compliance Challenges

Staying compliant with TCPA regulations can be complex. Common challenges include:

  • Maintaining up-to-date contact lists to avoid reassigned or recycled numbers.
  • Obtaining and managing customer consent effectively.
  • Ensuring all calls meet time-of-day and disclosure requirements.
  • Keeping up with evolving legal interpretations and enforcement actions.

Advanced autodialer systems like ICTBroadcast help address these challenges with real-time tools and automation.

Frequently Asked Questions

Is using an autodialer legal under the TCPA?
Yes. The TCPA restricts how you use autodialers, it does not ban them. Legality depends on who you call and whether you have the right consent, especially for cell phones and marketing calls.

Do I need written consent to call cell phones?
For marketing calls to cell phones you need prior express written consent, which can be collected digitally. Non-marketing calls need prior express consent.

What are the TCPA calling hours?
Marketing calls are only allowed between 8:00 am and 9:00 pm in the recipient’s local time zone.

What are the penalties for a TCPA violation?
Fines run from $500 to $1,500 per violation, and FTC penalties for deceptive practices can reach much higher per-violation amounts.

How does ICTBroadcast help with TCPA compliance?
ICTBroadcast includes timezone-based call restrictions, DNC list scrubbing, consent-based opt-in/opt-out handling, and caller ID configuration to keep campaigns within the rules.

Conclusion

Understanding the different types of autodialers and the regulatory environment they operate in is vital for legal and ethical communication. Compliance with TCPA, TSR, and FTC guidelines protects consumers while allowing businesses to benefit from automated outreach. Tools like ICTBroadcast offer reliable solutions for managing autodialing campaigns that are efficient, scalable, and legally compliant.

Important Links:

TCPA compliant Predictive dialer & call center software

unified auto dialer compliant with Telephone Consumer Protection Act

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]]> https://www.ictbroadcast.com/autodialer-laws-and-regulations-tcpa-compliant-auto-dialer/feed/ 4 Inbound dialling support in survey Campaigns | ICTBroadcast , the unified predictive and autodialer software https://www.ictbroadcast.com/inbound-dialling-feature-in-survey-campaigns-ictbroadcast-the-unified-autodialer-software/ https://www.ictbroadcast.com/inbound-dialling-feature-in-survey-campaigns-ictbroadcast-the-unified-autodialer-software/#comments Thu, 07 Oct 2021 09:20:04 +0000 https://ictbroadcast.com/?p=56489 <p>The post Inbound dialling support in survey Campaigns | ICTBroadcast , the unified predictive and autodialer software first appeared on ICTBroadcast.</p>

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Survey Campaign

ICTBroadcast Survey campaign is to make automatic surveys/polls without human intervention. You can add a survey campaign in a few steps. It dials numbers from the contact list, answers by the recipient, asks a set of questions and records their responses from the recipient, and prepares complete both summary and detail reports for further analysis. Click here to see

Survey Campaign supports two types of calling modes:

  • Outbound campaign based survey
  • Inbound campaign based survey

Outbound Survey Campaign

In Outbound survey when the survey campaign starts it calls the contact list one by one, plays the recording and saves the answers, and prepares both summarized and detailed reports for administration for further analysis.

Inbound Survey Campaign

In Inbound survey campaigns, campaigns start and keep running in listening mode whenever a customer calls, survey campaign gets activated itself and starts playing the preconfigured recordings/questions and saves the customer responses accordingly, and prepare reports for administration. Inbound feature of Survey Campaign is helpful in many scenarios, especially it is suitable in countries where there are restrictions in outbound auto-dialing also it saves logs of financial and human resources. Customers are always attracted to the companies that give priority to their customers. Inbound surveys show that customers are given value and their feedback matters.

Inbound Conditional Survey campaign

In Inbound Conditional Survey campaign permission is taken from the user to start the survey. When an inbound call is made Inbound Conditional Survey campaign plays pre-configured recordings/questions only after asking the person if they are interested in the survey. All the inbound calls will be asked first and then the survey starts. If the person declines it, it does not start the survey.

Survey 10 Questions

When a Survey Campaign starts it asks a number of questions from the customer that they can respond to, by using their telephone keypad. The maximum number of questions that ICTBroadcast allows you to add in the Survey Campaign is 10.

Invalid Choice Message Support

When a user presses a wrong digit in response to the question asked in the survey campaign then Invalid Choice Message tells the user that he has pressed an Invalid key.
Whether it’s an Inbound Survey Campaign or an Outbound Survey Campaign Invalid Message Campaign support is added in both.

Click here to watch video tutorials, how to create a survey campaign.

Automated voice-based survey campaign.

Smart Inbound Call Center

Inbound telemarketing Campaign

Voice Feedback in Survey Campaign

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]]> https://www.ictbroadcast.com/inbound-dialling-feature-in-survey-campaigns-ictbroadcast-the-unified-autodialer-software/feed/ 6 AI Powered Auto Dialer Software: With Power, Progressive, Preview and Predictive Dialing Support https://www.ictbroadcast.com/auto-dialer/ https://www.ictbroadcast.com/auto-dialer/#comments Thu, 07 Oct 2021 06:57:58 +0000 https://ictbroadcast.com/?p=56391 <p>The post AI Powered Auto Dialer Software: With Power, Progressive, Preview and Predictive Dialing Support first appeared on ICTBroadcast.</p>

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AI Powered​ Autodialer software systematically dials phone numbers that have been pulled from a list and connects to either a live agent or a pre-recorded message. The repetitive task of manually dialing individual phone numbers is replaced by auto-dialers, allowing members to concentrate on the quality and distribution of their messages instead.

ICTBroadcast an AI Powered Auto Dialer Software

ICTBroadcast is a Smart AI Powered Auto Dialer software that supports unified communications support including Voice, Fax, Email, and SMS communications, It has built-in capabilities to process multiple simultaneous automatic calls, play recorded message prompts, and transfer calls to agents if the recipient wants to transfer by pressing some DTMF key.

Cheap Asterisk-based AI Powered Auto Dialer Software for USD 20 only

ICTBroadcast Enterprise Edition 2 channels packages are being offered as low as $20. Here is the pricing and packages information of ICTBroadcast.

asterisk

ICTBroadcast is all in one unified communications dialer, predictive dialer, progressive dialer, power dialer, and auto-dialer software and it is developed over open-source Asterisk communication engine and other open-source projects, Asterisk is a software implementation of a telephone private branch exchange (PBX). It was created in 1999 by Mark Spencer of Digium. Like any PBX, it allows attached telephones to make calls to one another, and to connect to other telephone services including the public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) services. ICTBroadcast uses open-source Asterisk PBX for Fax and Voice Broadcasting and open-source Kannel gateway for SMS messaging.

ICTBroadcast Features List

  • Multi-tenant and Multi-campaign
  • Unified Broadcasting
  • Dashboard View
  • Campaign Statistics and Reporting
  • Advanced User Management
  • Surveys and Polls
  • Live Monitoring
  • Improved Web-based IVR Designer
  • Contacts Management
  • Scheduling Campaigns
  • External Call Center
  • AI powered Call Center Support
  • Multi Campaign
  • Call Queueing and Press 1 Campaign
  • Web Phone WebRTC
  • AMD & DNC Support
  • Billing and Routing Support
  • CRM Integration
  • Appointment Reminder
  • Inbound & Outbound Call Center
  • REST API (included with SP Edition)
  • Custom Token

autodialer software

Business Scenarios

ICTBroadcast is one of the best AI-powered auto-dialers that is designed for Business to Business (B2B) telemarketing and B2B auto-dialers for lead generation through voice broadcasting, Fax blasting, SMS messaging, and Email marketing. It supports many business scenarios which include (but are not limited to):
Automated B2B Telemarketing
AI Powered Call Center Solution with Auto Dialer
IVR Surveys
Polling Auto Dialer
Interactive Voice Broadcasting
Appointment Reminder
Custom IVR Designer
Outbound Predictive Dialer
Political Voice Broadcasting
Emergency Notification system

See a full list of features and common uses of ICTBroadcast.

AI Powered Auto Dialer Techniques

Making calls to connect between 2 points to playing recorded messages are some of the forms of how auto-dialers work. Though, it can acquire several forms. It can be a simple Voice broadcasting to Smart predictive dialing. The following are a few of the important telephony concepts related to auto-dialers that will help you to compare features of ICTBroadcast with voice broadcasting and telephone autodialer software. All of the below dialing techniques can be converted to an auto dialing technique by replacing human attendants at the calling terminal with autodialer software. For example, a predictive dialer can be called a predictive autodialer, and so on. Following AI Powered auto dialer techniques are arranged in order of increasing complexity.

live monitoring

Voice Broadcasting

It allows you to deliver a message that has been pre-recorded to answering machines and live call answers by humans. If a new call status is mentioned, such as busy, away, etc then the phone systems have the capability to schedule the call for another time and date. Messages that are simple can be delivered to the recipient or an IV script is presented to the recipient that can accept responses from touch gadgets.

Preview Dialer

By this, the phone assistants can view the information of the call, before even placing the call. The assistant has a free choice to decide whether he wants to initiate the call or not by this awesome technique.

Smart predictive dialer

This is similar to a predictive dialer except that the voice messages are not simple ones. Smart predictive dialer plays personalized messages using custom variables, text-to-speech, and recorded messages when the recipient answers the call. On some keypress by the recipient (usually key 1), a smart predictive dialer connects the call to the agent for further communication.

Predictive Dialer Software

This technique uses various techniques to minimize the time between dialing and further connecting the call to live agents. This technique allows the phone agent to dial several phone numbers at the same time. Once the call is answered, the predictive dialer tries to connect to the agents. However, the recorded messages that are played to the recipient when they answer the call are simple recordings or IVR asking them to press some digit on their phone.

Power Dialer Software

Often known as a Rapid Dialer, a Power Dialer instantly dials a contact number once a call is completed. When you make a call from a contact list, the power dialer makes sure that you don’t waste time searching for numbers to phone. When a number is unattended, busy, or disconnected, the power dialer instantly switches to the next touch.

AI Powered Auto Dialers Software

For predictive dialers, auto-dialers are a type of software that comes in different forms and perform different roles, usually similar to calling telephone numbers automatically (as their namesake gives away). AI Powered Auto dialers usually come in handy when dialing time is essential or when it is simply impractical/inefficient to allocate an agent.

Progressive Dialer Software

A progressive dialer is an automated dialing system that prior to dialing the phone number presents the contact information to the sales representatives. The ICTBroadcast progressive dialer only dials the contact when the agent becomes available, places phone calls, and automatically dials the next contact when the agent becomes available again.

Related Links:

Related Articles

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]]> https://www.ictbroadcast.com/auto-dialer/feed/ 2 Autodialer Comparison: Predictive Dialers for Call Centers https://www.ictbroadcast.com/types-of-dialers-used-in-call-center/ https://www.ictbroadcast.com/types-of-dialers-used-in-call-center/#comments Thu, 07 Oct 2021 05:51:37 +0000 https://ictbroadcast.com/?p=56338 Following are commonly used types of automatic dialing systems in the year 2021 Auto Dialer autodialers used to dial provided contacts list in bulk and on the answer it can play pre-recorded voice recordings or play outbound IVR also it can ask the recipient to press a DTMF key to take appropriate action like forwarding call to an […]

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Following are commonly used types of automatic dialing systems in the year 2021

Auto Dialer

autodialers used to dial provided contacts list in bulk and on the answer it can play pre-recorded voice recordings or play outbound IVR also it can ask the recipient to press a DTMF key to take appropriate action like forwarding call to an agent, this particular campaign type is called press 1 campaign.

Predictive Dialer

Incall center/contact centers, there can be hundreds of agents, therefore, autodialers need to utilize their efficiency fully, Predictive dialer predict numbers of calls to be generated by automatic dialing system in accordance to available agents, It mains ratio and there is the algorithm at the back end that calculated and predict that how many calls need to be generated in order to maximum engage agents and utilize their full efficiency

Power Dialer

Power dialer is usually connected with a CRM and dialer places calls sequentially and when call answered, the dialer connect said the call to an agent, the agent communicates with the call recipient and take notes and update CRM accordingly, in case no answer, busy calls or no reply calls, power dialer moves to next call automatically also it record all call dispositions accordingly.

Progressive Dialer

The progressive dialer is usually connected with a CRM and the dialer places call sequentially and connect each call to an agent, the agent communicates with the call recipient and take notes and update CRM accordingly, in case no answer, busy calls, or no reply calls, agent record all call dispositions also reschedule the said lead/contact accordingly

Preview Dialer

Preview dialer is usually connected with a CRM and dialer all lead/contact information before agent before starts dialing, an agent can preview the contact information and note important points required for communications and initiate or reject the call accordingly. In answer, the agent communicates with the call recipient and takes notes, and updates CRM accordingly, in case no answer, busy calls, or no reply calls, the agent record all call dispositions, also reschedule the said lead/contact accordingly.

IVR Dialer

IVR Dialer is the inbound communications based dialer, Customers / Leads dials published DID numbers and custom IVR play or these calls directly transferred to agents for further communications or first IVR played and they are asked to press desired DTMF for particular action like by pressing key 9, the call will be forwarded to available agents, IVR message can be a simple recorded voice message or it can be multi-level voice messages used to conducts surveys, call transfers, order booking, service registration, appointments or other operations

Dynamic Dialer

Dynamic Dialer utilize REST API to dynamically call a particular contact / leads directly from any CRM, Rest API’s automate business process and it integrates any third party application / CRM with auto dialer software seamlessly using REST API’s and whenever a user/agents require to place a call, he calls REST API to call said contact from autodialer, a said call initiated and connected to an agent for further communication. We can also it API dialer

Click to Call Dialer

Click to Call Dialer empowers agents/users of a CRM to call any lead/contact by just clicking on it, This dialer enables all telephone numbers / Leads of CRM clickable and whenever agent/user click on phone numbers, a new call is initiated for communications and agent take the new call through WEBRTC based webphones or IP Phone.

Integrate ICTBroadcast with third party application

Internet telephony Service Provider (ITSP)

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]]> https://www.ictbroadcast.com/types-of-dialers-used-in-call-center/feed/ 1 Free Asterisk-Based Auto Dialer Software: Open Source Predictive Dialer https://www.ictbroadcast.com/free-asterisk-based-auto-dialer/ https://www.ictbroadcast.com/free-asterisk-based-auto-dialer/#comments Tue, 05 Oct 2021 11:40:02 +0000 https://ictbroadcast.com/?p=56280 Run a free open source auto dialer on Asterisk with predictive, progressive, and power dialing modes. Self-hosted, TCPA-aware, no per-seat fees.

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Looking for a free, open-source dialer? ICT Innovations offers ICTDialer, a fully free open-source dialer (FreeSWITCH-based, not Asterisk) on GitHub: github.com/ictinnovations/ictdialer.

As of May 8, 2026, ICTBroadcast (Asterisk-based) is offered as a paid commercial product only — see the ICTBroadcast packages page for current pricing. The previous ICTBroadcast Community Edition / Enterprise free-license program has been discontinued.

The honest answer is yes – you can run a free auto dialer on Asterisk without paying license fees, per-seat charges, or cloud minutes. The catch is what “free” includes and what it doesn’t. Here’s what an Asterisk-based open source dialer actually gives you, and when it stops being enough.

What Counts as a Free Asterisk-Based Auto Dialer

Asterisk by itself is a PBX, not a dialer. It hands phone calls. To turn it into an auto dialer you need a campaign engine on top: something that pulls a contact list, places outbound calls through Asterisk, detects answers, routes connected calls to agents, and tracks results.

That’s where ICTBroadcast Community Edition fits. It’s a free, open source layer on top of Asterisk that adds the campaign logic. You install both. Asterisk handles SIP and RTP, ICTBroadcast handles the dialing strategy, agent panel, IVR, recordings, and reports.

The whole stack runs on a single Linux server. No SaaS subscription, no recurring per-seat fee. The trade is that you maintain it yourself. For a small inside-sales team or a regional collections shop, this is a perfectly serviceable production setup. Where it starts hurting is multi-tenancy and high concurrency, which we’ll get to below.

How Predictive Dialing Works on Asterisk

A predictive dialer doesn’t wait for an agent to finish before placing the next call. It watches average talk time, abandonment rate, and agent availability, then dials slightly ahead of the curve. When a person answers, the call is bridged to the next free agent within a second or two.

On Asterisk, the campaign engine drives this through Originate calls over AMI. The dialer monitors call-status events streamed back, decides when to bridge, and parks or drops abandoned calls depending on the rules you’ve set for your jurisdiction.

Three modes are common, and ICTBroadcast Community Edition supports all three out of the box:

  • Power dialing: one call per agent, placed only when an agent is idle. Safest mode, near-zero abandonment, lowest throughput.
  • Progressive dialing: dials a fixed multiplier ahead (1.2 to 1.5 calls per available agent). Decent throughput, manageable risk.
  • Predictive dialing: adjusts the multiplier in real time based on agent availability and pickup rate. Highest throughput, highest abandonment risk if mis-tuned.

If you’re new to outbound, start in power mode for the first week. Move to progressive once your agents have a rhythm. Predictive only after you have at least 5 agents on shift and a stable answer rate to model against.

What ICTBroadcast Community Edition Includes Free

The concrete list, not marketing copy:

  • Voice broadcasting (pre-recorded outbound)
  • Auto dialer with predictive, progressive, and power modes
  • IVR and press-1 campaigns
  • Survey campaigns with DTMF capture
  • Agent web panel
  • Web phone (WebRTC) so agents work in the browser without a softphone install
  • Call recording with timestamped storage
  • Disposition codes and basic CRM fields
  • DNC list management
  • Multi-language IVR audio
  • TCPA-aware calling-window enforcement (time-zone and hour rules)
  • REST API for CRM integration
  • Reports and basic analytics
  • Single-tenant (one company, multiple users)

There’s no time-bomb, no contact-count cap, no nag screens. You can place as many calls as your hardware can handle. A 6-agent solar lead-qualification team I worked with last year ran around 22,000 outbound calls a week on a single 8-core VPS, and never paid a per-seat fee. Their predictive multiplier settled near 1.4 after about a week of tuning.

What’s Not in the Free Edition

The honest list of gaps:

  • Multi-tenancy. CE is single-tenant. If you want to resell to multiple customer tenants under one install, you need the SP Edition, which is how ICT Innovations funds ongoing development. The multi-user vs multi-tenant comparison spells out why that distinction matters in architecture and billing.
  • Answering-machine detection is decent but not as accurate as the SP edition’s AI-based AMD.
  • No conversational AI agent or sentiment scoring yet (those are on the roadmap for paid editions).
  • Support is community forum and GitHub, not a paid SLA contract.
  • Update cadence is slower than the commercial editions.

If any of those gaps are deal-breakers for your team, the ICTBroadcast TCPA compliant dialer edition closes them. For most small and mid-size operators, the gaps don’t actually bite.

Server Requirements (Realistic, Not Vendor Minimums)

Concurrent calls CPU RAM Disk Bandwidth
Up to 30 4 cores, 2.5 GHz+ 8 GB 80 GB SSD 10 Mbps
30 to 100 8 cores, 3 GHz+ 16 GB 160 GB SSD 25 Mbps
100 to 300 16 cores 32 GB 320 GB SSD 50+ Mbps
300 to 1,000 Dedicated bare metal 64+ GB NVMe 100+ Mbps

The numbers above are for G.711 codec, which is the safe default. G.729 cuts bandwidth in half but adds CPU and a license cost; rarely worth it on modern hardware. Beyond 1,000 concurrent calls you’re into multi-server territory, and at that point the SP edition plus a tuned kernel becomes necessary. We documented the practical ceiling in the Asterisk 5,000-concurrent-call load test.

For OS, most production deployments run on CentOS Stream, Rocky Linux, AlmaLinux, or Ubuntu LTS. The ICTBroadcast installation prerequisites guide covers exact package versions and kernel-tuning recommendations.

TCPA, DNC, and Compliance Are Built In

If you’re calling US numbers, this matters more than the dialer itself. Free or paid, every dialer that touches American consumers has to follow TCPA. ICTBroadcast Community Edition ships with the controls you need:

  • Calling-hour windows, default 8 AM to 9 PM recipient local time, configurable per campaign
  • Time-zone-based campaign scheduling that auto-pauses calls when a number’s local time falls outside legal hours
  • DNC list import and scrubbing before each campaign
  • Consent flag per contact record with audit trail
  • Call recording with timestamps for dispute defense
  • Caller-ID rotation rules (still your responsibility to comply locally)

Don’t skip this section if you’re new to outbound. TCPA penalties for non-consented predictive dialing start at $500 per call and reach $1,500 per call in willful cases. A single bad campaign can outweigh years of dialer license savings. For the full breakdown of what each jurisdiction requires, see our auto dialer laws and TCPA compliance guide and the country-by-country regulation summary.

When Free Stops Being the Right Choice

A few honest signals it’s time to upgrade:

  • You need to host multiple client tenants on one platform (multi-tenant SaaS or BPO model).
  • You’re dialing more than 300 concurrent calls and need horizontal scaling across servers.
  • You want AI-based answering-machine detection or AI-driven agent quality assurance.
  • You need an SLA-backed support contract for compliance audits.
  • Your customers ask for white-label branding.

If none of those apply, the free edition genuinely is enough. Don’t pay for capacity or features you won’t use. For most small and mid-size outbound teams, ICTBroadcast Community Edition is what they actually need, paired with a SIP trunk and a few VoIP-ready desktops.

Setup in Brief

The full step-by-step is in the installation prerequisites guide. The rough sequence:

  1. Provision a clean Linux server matching the spec table above.
  2. Install Asterisk through the bundled installer (it pulls and compiles a tested version).
  3. Run the ICTBroadcast Community Edition installer. It sets up MySQL, the web UI, AMI, and the dialer worker.
  4. Purchase a license at the packages page and activate. Or use the FreeSWITCH-based ICTDialer for a no-cost open-source path.
  5. Configure your SIP trunk, upload a contact list, set calling-hour rules, start a campaign.

Plan a half-day for the first install, less if you’ve used Asterisk before. Web phone and CRM integration are configured later through the admin panel.

Frequently Asked Questions

Is the Asterisk auto dialer really free forever?

For a fully free, open-source dialer, see ICT Innovations’ ICTDialer (FreeSWITCH-based) on GitHub: github.com/ictinnovations/ictdialer. ICTBroadcast (Asterisk-based) is now a paid commercial product — see the packages page for current pricing.

Can I use it to call US numbers commercially?

Yes, but only if you handle TCPA consent, DNC scrubbing, and calling hours yourself. The dialer enforces the rules you configure, but the legal responsibility is yours. Use written-consent records and DNC list scrubbing before every run.

How many agents can it support?

The community edition has no hard agent limit. Practical limits come from your server hardware. A reasonable VPS supports 25 to 40 agents on power dialing, fewer on predictive due to higher concurrent call volume.

Does it work with VoIP trunks like Twilio, Telnyx, or Bandwidth?

Yes. Any SIP trunk works: Twilio, Telnyx, Bandwidth, VoIP.ms, your own carrier. Configure them in the Asterisk SIP or PJSIP layer like any other SIP endpoint.

What’s the difference between this and FreePBX?

FreePBX is a PBX management UI for Asterisk. It handles inbound calls, extensions, and IVR menus. It’s not an auto dialer. ICTBroadcast adds the campaign engine that FreePBX doesn’t have. You can run them together but they overlap, and most installs pick one.

Can I integrate it with my CRM?

Yes, through the REST API. Click-to-call, screen pops on inbound, and contact-sync workflows are common patterns. There’s also a webhook for disposition events so your CRM can react to call outcomes in real time.

Where do I get support if something breaks?

Community forum and GitHub issues for the free edition. Paid support contracts are available through ICT Innovations support if you’re in a regulated industry and need response-time SLAs.

Related Resources

Need a hand sizing the right edition or planning a migration from a paid SaaS dialer? Open a ticket at service.ictinnovations.com and we’ll review your campaign volume, compliance scope, and target hardware.

<p>The post Free Asterisk-Based Auto Dialer Software: Open Source Predictive Dialer first appeared on ICTBroadcast.</p>

]]> https://www.ictbroadcast.com/free-asterisk-based-auto-dialer/feed/ 2 Unified Broadcasting | Unified Communication Autodialer, predictive dialer, power dialer, and Telemarketing Software https://www.ictbroadcast.com/predictive-autodialer-and-telemarketing-software/ Wed, 29 Sep 2021 10:44:31 +0000 https://ictbroadcast.com/?p=55680 <p>The post Unified Broadcasting | Unified Communication Autodialer, predictive dialer, power dialer, and Telemarketing Software first appeared on ICTBroadcast.</p>

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ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It features a predictive dialer, power dialer, and auto dialing functionality. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart autodialer and smart predictive dialer capabilities. Learn more about ICTBroadcast

ICTBroadcast has different broadcasting campaigns each and everyone targeting your telemarketing needs. These broadcasting campaigns make it a complete unified broadcasting platform where you can broadcast Voice, Fax, SMS, Email, Survey, and IVRs. Following are a list and a brief description of various campaigns that ICTBroadcast support:

Voice Campaign: This is a simple voice broadcasting campaign also known as a message campaign that dials numbers from a contact list, on the answer by the recipient, plays the recorded voice message, and then hangs up.

Agent Campaign: Agent campaign dials numbers from contact list and on the answer by the recipient, directly forward call to agent/external call center/IVR system.

Interactive Campaign: Interactive campaign allows the call recipients to respond by pressing some DTMF keys on their phone. This campaign starts by dialing numbers from a contact list, on the answer by the recipient, plays recorded message and if recipient presses some desired key, it forwards recipient to a live agent for further call handling.

Inbound Campaign: Inbound campaign works like an IVR system. User publishes incoming numbers (DIDs) and interested callers call/these numbers and listen to a prerecorded voice message. If the caller presses desired key, the call will be forwarded to live agents for further call handling.

Survey Campaign: Survey campaign dials number from the contact list, on the answer by the recipient, asks a set of questions and records their responses from the recipient, and prepares a report for further analysis.

IVR Campaign: IVR campaign broadcasts IVR (Interactive Voice Response) message. IVR is a technology that allows a computer to interact with humans through the use of voice and keypad inputs. This campaign dials number from the contact list, on the answer by the recipient, plays IVR message and on the basis of responses from the recipient, it performs some operations, for example, call transfer, get digits, say date-time, plays some other message, etc.

Fax Campaign: Faxing has a re-birth since the advent of FoIP communication and internet telephony. Fax campaign in ICTBroadcast dials numbers from contact lists and on the answer by the recipient transfers fax documents. Built-in support for pdf and tiff documents but can be easily upgraded to support any document format.

SMS Campaign: This campaign, just like any other campaign, simply broadcasts a text message to all the numbers from a contact list.

Email Campaign: An email campaign sends an email to the specified email address of each of your contact.

Learn more about ICTBroadcast and its features

<p>The post Unified Broadcasting | Unified Communication Autodialer, predictive dialer, power dialer, and Telemarketing Software first appeared on ICTBroadcast.</p>

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