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ICTBroadcast offers many impressive features to its users and real-time management of options is one of them. Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...

You may not guess if you have been in a queue or the purpose of queues in the call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed...

Introduction. ICT Innovations is an open source-based solution provider focused to provide various business solutions for Service Providers to find new ways to generate their revenue by offering innovative services Core Values Believe in           positive. Committed...

Direct Inward Dialing (DID) is provided by telco companies which allows outside caller/customer to directly connect with a company inside the sales team through Private Branch Exchange(PBX). DID is a direct method of marketing, PBX consist of one or more DIDs number...

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Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...

Virtual PBX is a hosted communication service provider that pioneered the type of private branch exchange (PBX) technology. It transmits calls over the internet as data without the headache of on-site PBX. Virtual PBX is a comprehensive cost-effective VoIP telephone...

Unified Communication is an integrated communication system it consists of a wide range of applications and technologies which control a single communication platform. Unified Communication supports real-time communications like Video conferencing, instant messaging,...

Agents This is the same as the previous extension number that any agent can register on some software phone. However, due to the introduction of call center-related features, some changes have also been made to this type of extension. New features of this type of...

ICTBroadcast manages each user's data, including IVRs, Voice recordings, Fax documents, and SMS messages, separately. Every user has their own data and system settings. Learn more about ICTBroadcast ICTBroadcast is a multi-tenant Voice, SMS & Fax broadcasting...

Call center software for healthcare is best for organizations that are interested in using ICT as a stand-alone phone service or want advanced call management features like call queue management and performance monitoring tools. Schedule your free trial or get a free...

To set up a queue for your call center following are the steps: Create Queue   Login to ictbroadcast as admin/user select the main menu Administration select the sub menu Agent/Extension and click on it after that click on new agent button from top right corner...