BLOGS
Call Throttling | Real-time management of concurrent calls | Voice Broadcasting Software
ICTBroadcast features a complete call throttling mechanism. You can set a number of channels in terms of campaign, user, trunk, and node. It is also possible to increase and decrease concurrent channels limits for active campaigns in real-time. Learn more about...
Live Monitoring | Real time billing reporting
Effective communication campaigns demand more than just placing calls. They require visibility, control, and measurable insights. ICTBroadcast provides a complete call-tracking and monitoring system that enables administrators to supervise operations in real time...
Improved Web-based IVR Designer | IVR Studio in ICTBroadcast
IVR stands for voice interactive response. IVR applications are programs that are programmed to communicate via voice recognition software or telephone keypads with live callers. The IVR system offers a way to bring callers to the right department quicker, instead of...
Custom Caller ID with Personalized Name
In the following article, you will discover how caller ID works and how you can change your business caller ID information. What Is Caller ID? Caller ID is a phone feature that, if available, provides the name and number of a calling party. Technically, Caller ID only...
Time Zone based restrictions on telemarketing campaigns | ICTBroadcast autodialer scheduling
Time Zone-Based Restrictions on Telemarketing Campaigns: ICTBroadcast Autodialer Scheduling In today’s tightly regulated telemarketing landscape, effective campaign management requires more than just a strong message and accurate leads. Respecting time zone-based...
Dedicated Trunk and Role Support in Autodialer ICTBroadcast
ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, emails, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. There are two ways to configure trunks:...
Multiple Trunks | Multiple SIP Trunk Support | Multiple VoIP Gateway Support
ICTBroadcast supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary. Learn more about ICTBroadcast ICTBroadcast has excellent support for...
Contacts Management | Voice Broadcasting Software
ICTBroadcast offers a powerful yet simple contact management system designed to keep your campaign data organized and efficient. Users can categorize contacts destination-wise, such as by country, region, or campaign group, making targeted broadcasting easier and more...
Scheduling | Unified Auto Dialer, Predictive dialer with Campaign Scheduling
Successful automated campaigns are not just about dialing numbers. They are about reaching customers at the right time. ICTBroadcast provides a powerful and flexible campaign scheduling system that allows users to define exactly when campaigns should start, pause,...
CRM Integration with CTI | Asterisk and CRM integration | CRM integration with Voip
A CRM (Custom Relationship Management) is the software that helps you to track all customer information and interactions in one location to follow more leads. ICTBroadcast is a system that can seamlessly integrate CTI with CRM. It brings all this information into one...
Real-time Control of campaigns using pause and start buttons
ICT Broadcast has different broadcasting campaigns each targeting your telemarketing needs. These broadcasting campaigns make it a complete unified broadcasting platform Management of Campaigns is this much easy than having only basic knowledge of the computer one can...
Campaign Statistics and Reporting | Call Detail Report (CDR )
Campaign Statistics and Reporting | Call Detail Report (CDR ) ICTBroadcast offers chart-based reporting that makes it easy to view and analyze campaign performance. Users can see detailed contact information for those who answered calls, as well as for calls that...
Separate web portals for users and Admin
ICTBroadcast is a web-based multi-tenant package that provides a user panel and an admin panel and both can perform various operations. A user can manage his contacts, manage voice recordings, manage fax documents, make payments, view his/her balance, and view call...
Unified Broadcasting | Unified Communications Autodialer Software
ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart autodialer and smart predictive dialer capabilities. Learn more about ICTBroadcast...
WHMCS integration with ICTBroadcast released for Auto Dialer Billing
ICTBroadcast has released a new billing module for the ICTBroadcast Service Provider edition. This module will allow WHMCS to be used as Client Management and Billing front-end for Auto Dialer service, After integration with the WHMCS system will be able to provide a...
Campaign Statistics and Reporting | Call Detail Report (CDR )
ICTBroadcast has chart-based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact details (contact list) of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown error)....
WHMCS integration with ICTBroadcast released for Auto Dialer Billing
ICTBroadcast has released a new billing module for the ICTBroadcast Service Provider edition. This module will allow WHMCS to be used as Client Management and Billing front-end for Auto Dialer service, After integration with the WHMCS system will be able to provide a...
Multi-Service Billing | Voice Broadcasting Software
ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds. REST-based API takes billing and payments to next level by binding ICTBroadcast to a third-party web portal. Learn more about...
Automated B2B Telemarketing Software For Call Centers: ICTBroadcast
ICTBroadcast has fully automated B2B telemarketing software that helps to maximize your business productivity. ICTBroadcast service provider edition is for service providers who can provide their own online service for outbound (as well as inbound) telemarketing to...
How ICTBroadcast Rating and Routing system works?
Routing of calls is an important part of any system and ICTBroadcast has a powerful routing system as well as It process Call Detail record for rating purpose ICTBroadcast GUI help user to create and manage countries, destinations, rates, and routes and provide...