BLOGS
How to prepare Telephone Number List / Contact list
Contact Lists can be prepared using the following methods 1. Manually adding contacts First, you need to add a contact group Click Contacts ==> Contact Group ==> Add new groupEnter name of group and select desired regions, countries and destinationsClick Save...
Open Source Asterisk AI Powered Auto Dialer, Predictive dialer , Power dialer and fax blasting software
OPEN SOURCE ASTERISK BASED AUTO DIALER, PREDICTIVE DIALER , POWER DIALER AND FAX BLASTING SOFTWARE
Press 1 Campaign | Press 1 Autodialer | Interactive Voice Broadcasting | IVR Campaign
One of the most indispensable telemarketing services, the Press 1 Campaign suits all businesses that need to contact a target list. Press-1 Campaign is also known as Interactive voice broadcasting. Simple to set up, and simple to run. Press-1 Campaign calls a contact...
Advance Inbound / Outbound Call Center Support in ICTBroadcast predictive dialer
Inbound / Outbound AI powered Call Center ICTBroadcast predictive dialer includes complete and AI powered call center functionalities such as inbound call center and outbound call center with power dialer, predictive dialer, press 1 dialer, Robo dialer, dynamic dialer...
How to use WebRTC Phone for Agents in Interactive / Press 1 campaign
A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features...
ICTBroadcast, Agent performance / Agent evaluation reports, and related terms explained
There are the following four agents' performance/evaluation reports, that can be used by user/admin to check / monitor system progress. Queue Statistics: Live statistics about queues Live Statistics: Live statistics about agents Agent Statistics : Agent activity logs...
How to use WebRTC Phone for Agents in Interactive / Press 1 campaign
A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features...
Call Queue in ICTBroadcast Interactive voice broadcasting campaigns
Call Queues Call queueing is a concept used in inbound call centers. If the number of calls increases and no agent is available then the system automatically puts the calls in a queue. It is that waiting area of calls where they are put on hold and some music or...
Forward to an agent on the answer without playing IVR
ICTBroadcasting provides different campaigns for different purposes its facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. There are many campaigns that a user can create. A...
Smart Inbound Call Center | Inbound interactive campaign
ICTBroadcast also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is an incoming call received, ICTBroadcast plays an IVR or recorded message (optionally), and on keypress, ICTBroadcast forwards interested callers to Live...
Advance Call Center | call center with auto dialing | dialer for call center | Complete inbound / outbound Call Center Solution
ICTBroadcast features to advance and complete call center functionality however it supports both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also...
How to use WebRTC Phone for Agents in Interactive / Press 1 campaign
A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features...
How to use WebRTC Phone for Agents in Interactive / Press 1 campaign
A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features...
Unified Broadcasting | Unified Communication Autodialer, predictive dialer, power dialer, and Telemarketing Software
ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It features a predictive dialer, power dialer, and auto dialing functionality. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart...
Dynamic Dialer | Dynamic mode of communication using REST APIs | Automation of the business process of any CRM
Dynamic Dialer / Permanent Mode of communications Dynamic / Permanent mode requires REST API's. With this mode activated, campaign always remains in listening mode, It accepts contact number from external application / CRM using Rest API in real-time and add said...
Improved Web-based IVR Designer | IVR Studio in ICTBroadcast
IVR stands for voice interactive response. IVR applications are programs that are programmed to communicate via voice recognition software or telephone keypads with live callers. The IVR system offers a way to bring callers to the right department quicker, instead of...
Unified Broadcasting | Unified Communication Autodialer, predictive dialer, power dialer, and Telemarketing Software
ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It features a predictive dialer, power dialer, and auto dialing functionality. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart...
How To Use Email Broadcasting
How To Use Email Broadcasting - Marketing Automation Email broadcasting is an excellent method to market your product and services. It increases return on investment by creating more opportunities for your business. You can boost your business relationships with huge...
SMS Messaging | SMS Broadcasting with ICTBroadcast Auto dialer application
A way of sending SMS or text messages in bulk to multiple recipients is SMS broadcasting. Essentially, you can use an online SMS gateway to relay a message and have the message sent directly to the handset of the recipient. This helps send blasts of bulk SMS marketing...
Bulk Fax Broadcasting And Their Benefits
Fax broadcasting is a good method of marketing and ideal to address a specific target market. It is a fast method of marketing. It is a direct and cost-effective marketing solution. With bulk fax broadcasting you can target a huge number of clients either these are...