BLOGS
Empower your business using the integration of Dialog Flow with ICTBroadCast AI Powered Auto Dialer Software
Dialog flow is a simple, to the point and highly scalable inbound telemarketing tool. It is a software that integrates with ICTBroadcast AI Powered auto dialer software, which allows companies to create more personalized calls. Dialog flow allows you to offer...
ICTBroadcast AI Powered Auto Dialer Integration with Google DialogFlow, Deploy Artificial intelligence in your business.
ICTBroadcast auto dialer integration with Google DialogFlow. Google Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into smart application, bot, interactive voice response system, and so on. Using Dialogflow, we can provide new and engaging ways for users to interact with your product.
Timezone Restriction and Time Slot Calculation in ICTBroadcast
Area Code/Destinations Timezone Restriction and Time Slot Calculation This new feature protects you from any legal issue, Admin can impose time zone based restriction globally as well as locally means admin can restrict all system users to run campaigns in proper...
Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module
##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...
Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module
##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...
How to add a new Rates – Video Tutorial
ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software
We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new additions / features introduced in ICTBroadcast Version 4.3 Three level user account supported....
ICTBroadcast automated dialer, Using REST based APIs to automate your business process
ICTBroadcast uses REST based API to ensure communication and automation between our products and third party applications is a seamless and simple process. Customers can make the most of third party applications without compromising the quality of service ICTBroadcast...
How agents can register with System ?
Agents can be registered with the ICTBroadcast system remotely using either a softphone or an IP Phone. You will need the following details: Extension Number Extension Password ICTBroadcast IP Address (Proxy / Registrar / Domain) Recommended Softphones: We recommend...
Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module
⚠️ Note: Please configure Gateway / SIP Provider account, add Contact, and Voice Recording before going through these instructions. 1. Create Agent through Admin / User Portal Visit: Admin Login Login as Admin and create an extension: Path: Administration Menu ➔ Agent...
ICTBroadcast Server Provide Admin Guide
ICTBroadcast SP Edition Version: 4Last Updated: 20/08/2019By: ICT broadcastEmail: info@ictbroadcast.com Administration Guide Thank you for purchasing ICTbroadcast. If you have any questions that are beyond the scope of this help file, please feel free to email via...
ICTBroadcast Enterprise Edition, Open source auto dialer and call centre software.
ICTBroadcast Enterprise Edition is suitable for individuals as well as small and medium businesses (SMBs). This unlimited trial version is actually a perfect opportunity for SMBs to install ICTBroadcast on their premises and discover its features to get maximum...
ICTBroadcast Service Provide Edition User Guide
ICTbroadcast SP Edition, User Guide 1) Overview ICTbroadcast is multi-tenant Voice, SMS & Fax broadcasting software solution for SMB's and Service Providers. ICTbroadcast has smart autodialer and smart predictive dialer capabilities. It enables service...
Smart Auto Dialer Software: Automatische Anwendung für das Telefonieren
ICTBroadcast ist eine Smart Predictive Auto Dialer-Software , die alle Funktionen und integrierten Funktionen zur Verarbeitung mehrerer gleichzeitiger automatischer Anrufe, zum Abspielen aufgezeichneter Nachrichtenansagen und zum Weiterleiten von Anrufen enthält...
ICTBroadcast Admin Portal Documentation
1. Overview ICTBroadcast is multi-tenant Voice, SMS & Fax broadcasting software solution for SMB's and Service Providers. ICTBroadcast has smart autodialer and smart predictive dialer capabilities. It enables service providers to offer broadcasting services...
ICTBroadcast IVR Designer /IVR Studio / interactive Call flow Builder tutorial
This tutorial will show you how to build custom IVR / call flows using ICTBroadcast's Interactives call flow builder called IVR Designer. This Call flow builder / IVR Designer will be used to create simple IVR to more complex custom IVR's using simple drag and drop...
How to setup billing/rate plan in ICTBroadcast?
ICTBroadcast has an integrated billing system and allows real-time control of calls and campaigns according to available funds. To set billing/rate-plan following steps are listed below: Add Regions There is a list of regions available in the system if you need to add...
Modify Running Campaign | Change Custom Caller ID, Max Call Duration, Campaign Schedule
You can stop, start, edit, and modify a running campaign more easily than ever before. ICTBroadcast also offers an "Edit as New" feature to create new campaigns from already completed campaigns. Learn more about ICTBroadcast This feature allows you to modify any of...
ICTBroadcast How it works
Deployment Scenarios ICTBroadcast platform can be used in the following professional scenarios: 📢 Simple Voice Broadcasting 🤖 Smart Predictive Dialer 🎧 Agent Supported Campaigns 📊 Survey / Polls Campaign 📞 Inbound Voice Campaigns 📱 SMS Broadcasting 📠 Fax Broadcasting...
Advance Predictive Dialer with Unified Communications Support
ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for...