BLOGS
Improved call Survey Reporting and results
ICTBroadcast has a survey campaign for telephone surveys and polls that automatically dials a list of numbers and when a call is answered it asks the call recipients a set of questions that they respond to by using their telephone keypad. ICTBroadcast comes with very...
Improved Web-based IVR Designer | IVR Studio in ICTBroadcast
IVR stands for voice interactive response. IVR applications are programs that are programmed to communicate via voice recognition software or telephone keypads with live callers. The IVR system offers a way to bring callers to the right department quicker, instead of...
Voice-based Appointment setting software | Automatic Appointment Reminder
ICTBroadcast is a unique auto dialer that can be used as an automated appointment reminder software. Appointment reminders in simple words are devices, software applications,s or alarms that help remind us of different events. Appointments are necessary and thus part...
How to set up Integration Campiagn
Integration Campaign can be implemented in a number of fields. To read in detail you can visit Integration Campaign To prepare and use Integration campaigns a user has to complete the following steps. Create Contact List Create recordings Create campaign Reporting For...
Custom Token and Personal Communications
How personalize communication helps you in business : custom tokens are variable that replace their value dynamically during campaign running. IVR Applications, SMS messages and email templates allow user to enter or select tokens. Custom tokens are powerful part of...
Voice calling based Surveys & Polls | Automatic Phone survey Software
What is Automatic Phone Survey The Automated Phone Survey is voice call based survey that empowers you to deliver interactive voice response survey questions through a cloud-based platform. Automatic Phone Surveys utilize voice communication to conduct online surveys...
AMD and DNC Support in Voice broadcasting application | Autodialer software with AMD and DNC
DNC Support in ICTBroadcast ICTBroadcast provides two types of DNC list: Master DNC User DNC. Master DNC list is the country-wide DNC list provided by the government bodies such as FCC and FTC in the U.S. Whereas User DNC is a list for every user who is performing fax...
Autodialer with AMD Support | Answering Machine Detection | Voicemail Detection | Voice broadcasting software
ICTBroadcast incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection or leave different messages for answering machines, according to requirements. Learn more about ICTBroadcast ICTBroadcast has built-in support for Answering Machine...
CNAME, HLR Support in ICTBroadcast auto dialer, the Voice broadcasting software
CNAME, HLR Support in ICTBroadcast ICTBroadcast facilitates its users to implement the LCR technique in Routing. LCR synonym of Least Cost Routing is a process to find the most inexpensive way to route phone calls. It is the process of analyzing and selecting the most...
ICTBroadcast autodialer, DNC and Opt-Out for Countries with Legal Restrictions on telemarketing / Cold calling / robocaling
Each country has different laws and regulations regarding telemarketing / robocalling and as a business, you need to take care and comply with these laws and regulations accordingly while doing telemarketing/auto-dialing robocalling / Voice broadcasting / cold calling...
Call Throttling | Real-time management of concurrent calls | Voice Broadcasting Software
ICTBroadcast features a complete call throttling mechanism. You can set a number of channels in terms of campaign, user, trunk, and node. It is also possible to increase and decrease concurrent channels limits for active campaigns in real-time. Learn more about...
Live Monitoring | Real time billing reporting
ICTBroadcast provides a complete call tracking and monitoring system. Admin can monitor active users load, live calls, and gateway loads, as well as system and campaign statistics. Learn more about ICTBroadcast Call tracking is an important feature that can allow you...
Improved Web-based IVR Designer | IVR Studio in ICTBroadcast
IVR stands for voice interactive response. IVR applications are programs that are programmed to communicate via voice recognition software or telephone keypads with live callers. The IVR system offers a way to bring callers to the right department quicker, instead of...
Custom Caller ID with Personalized Name
In the following article, you will discover how caller ID works and how you can change your business caller ID information. What Is Caller ID? Caller ID is a phone feature that, if available, provides the name and number of a calling party. Technically, Caller ID only...
Time Zone based restrictions on telemarketing campaigns | ICTBroadcast autodialer scheduling
Time Zone-Based Restrictions on Telemarketing Campaigns: ICTBroadcast Autodialer Scheduling In today’s tightly regulated telemarketing landscape, effective campaign management requires more than just a strong message and accurate leads. Respecting time zone-based...
Dedicated Trunk and Role Support in Autodialer ICTBroadcast
ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, emails, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. There are two ways to configure trunks:...
Multiple Trunks | Multiple SIP Trunk Support | Multiple VoIP Gateway Support
ICTBroadcast supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary. Learn more about ICTBroadcast ICTBroadcast has excellent support for...
Contacts Management | Voice Broadcasting Software
ICTBroadcast boasts excellent contact management and filtering system. You can categorize and manage contacts destination-wise, filter duplicate and invalid contacts, and also import contacts from external files in CSV format. Learn more about ICTBroadcast How...
Scheduling | Unified Auto Dialer, Predictive dialer with Campaign Scheduling
You can schedule campaigns and can set a campaign to start and stop on a particular date, or time, as well as setting days of the week. Campaigns will automatically start and stop on the specified day and time. Learn more about ICTBroadcast Scheduling allows users to...
CRM Integration with CTI | Asterisk and CRM integration | CRM integration with Voip
A CRM (Custom Relationship Management) is the software that helps you to track all customer information and interactions in one location to follow more leads. ICTBroadcast is a system that can seamlessly integrate CTI with CRM. It brings all this information into one...